5 ways the SV9000 will transform your contact centre

• Improve your customer service – Skills-based routing means callers experience quicker, more efficient service
  
• Measure and manage your team – Improve their performance on a daily basis through call activity tracking and reports
  
• Keep your customers satisfied – The Callback feature means customers who are unable to hold can leave a message and receive an automated call back – when it’s convenient for them
  
• Offers customers a variety of media types – Multimedia Queuing delivers all your communications to your agents in the familiar way calls are delivered and prioritized
  
• Motivate your team – Dynamic wallboards encourage healthy competition between agents with performance levels displayed in real-time
  

Business ConneCT Operator

Better service and satisfied customers

Intuitive user interface

With Business ConneCT, any authorised employee can act as an operator, connecting callers, handling messages and locating staff. The single user interface makes it easy to combine operator tasks with other work.

Business ConneCT combines intuitive icons, an extensive name directory and various messaging facilities, offering professional Operator functionality to any user. Different queues show at a glance where a call is coming from: externall, internall, re-routed etc. Calls are always routed to the right person because operators can see which person the caller wants to reach and which colleagues with similar skills are available. Additionally, this comprehensive view on the queues allows operators to spot specific callers easily and treat them in a special way (VIPs, returning callers, etc).

Not just an Operator

A specific application for operator is within the hospitality industry. Business ConneCT has a standard integration with the middleware solution of Tiger® and FCS® (the middleware is used to connect to a hotel Property Management System). With this integration Business ConneCT operator has real-time information about check-in / check-out status of a guest, including additional extensive guest information like language and VIP status..

Business ConneCT operator is available for visually-impaired people by using an certified solution from Freedom Scientific which offers braille displays, voice guidance and screen magnification.

Business ConneCT makes Unified Communications available for your operators.